We ship most of orders with UPS. Depending on the size of the package and time of the year (sales, Christmas) we may use other couriers. We always provide a tracking number.
- EU: all orders above 125€ (tax included)
Flat rate standard shipping
- EU: 9,50 for all orders below 150€ (tax included)
Express Shipping Costs
- EU with UPS Express: 1–2 days, 36€
For shipping outside the EU, please contact us.
In order for us to offer the best service possible, we kindly ask you to notify us through our email should you wish to return and/or refund any purchased item(s).
Items may be returned within 10 days of receipt. Subject to stock availability, we can exchange items that are returned to us within the aforementioned timeframe.
The return of defected items will only be accepted if the item(s) was/were faulty upon receipt. The final decision will ultimately be decided by a member of our staff. Items deemed as subject to fair wear will not be accepted as faulty. Bonaval Store will endeavour to ensure such situations are avoided. If the item is faulty, Bonaval Store will pay the return fee.
Should you wish to exchange an item and we are, for whatever reason, unable to do so, you will be contacted by a member of our staff before receiving a full refund to the value of the item(s) at the time of purchase. Please note, refunds to debit/credit cards normally clear within 2 weeks. Refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations.
Returns will only be accepted provided all items in question are returned in new, unused condition, in original packaging, with all tags attached. Worn items will not be accepted. Should you receive an item without original tags, please notify us via E-mail upon day of receipt.
If the item is not faulty, the return or exchange shipping costs are to be borne by the buyer, including the taxes if they are located outside the EU.
We strongly advise all customers to check garments thoroughly upon receipt before removing any attached tags and before disposing of any original packaging.